FAQs

 
Will my insurance cover nutrition counseling?

Many policies include benefits for nutrition counseling/medical nutrition therapy, with coverage varying depending on the diagnosis and medical necessity. To verify your benefits, please follow the instructions outlined in my Insurance Verification Resource. This will help you avoid financial surprises and get the most out of your insurance benefits. Please note that many insurance plans do not yet cover telehealth sessions. But don’t forget that you can use your HSA (Health Savings Account) or FSA (Flexible Spending Account) for my services, even if your insurance policy does not cover them!

In-network:

  • Anthem/BCBS
  • Aetna
  • Cigna
  • Medicare
  • United Healthcare

Out-of-network:

If I am out-of-network with your insurance, payment is due at the time of service. However, services may still be covered by your insurance. I can either send a claim to your insurance on your behalf and reimburse you if they pay or provide you with a completed superbill to submit and receive any reimbursement yourself.

Financial Responsibility:

In some cases, your insurance may deny coverage after the claim has been submitted. All clients must sign and agree to the Statement of Financial Responsibility as follows:

“I understand that Amy Lorraine Nutrition, LLC, is in-network with Medicare, Anthem/BCBS, Aetna, Cigna, and United Healthcare. If I do not have one of these insurances, I understand that Amy Lorraine Nutrition, LLC, will request payment at time-of-service. If I do have one of these insurances, I understand Amy Lorraine Nutrition, LLC, may bill me for services rendered if my insurance company or Medicare fails to assign payment. I agree to be fully and personally responsible. If my insurance company or Medicare fails to assign payment and Amy Lorraine Nutrition, LLC, sends me a bill for the services rendered, the card kept on file will be automatically charged 14 days from the date the bill was sent if no alternate payment has been received at that time. Amy Lorraine Nutrition, LLC, agrees to refund me any duplicate payments despite prior approval of services. Refunds will not be issued for any reason other than receipt of duplicate payment.

Rates:

Service

Standard Rate

(Billed to insurance; Charged if payment not received at time-of-service)

Time-of-service Rate
Initial Consultation (per 15 minutes) $35 $30
Follow-up (per 15 minutes) $30 $27.50

Questions? Just ask.

What is the difference between an RDN and a nutritionist?
A registered dietitian nutritionist (RDN) can choose to use the credential RDN or RD (registered dietitian). An RDN/RD has completed the following:

  • Earned a bachelor’s degree with coursework approved by the Academy of Nutrition and Dietetics’ Accreditation Council for Education in Nutrition and Dietetics. Coursework typically includes food and nutrition sciences, foodservice systems management, business, economics, computer science, sociology, biochemistry, physiology, microbiology and chemistry.
  • Completed at least 1,200 hours of supervised practice in an accredited, supervised practice program at a health care facility, community agency and/or foodservice operation.
  • Passed a national examination administered by the Commission on Dietetic Registration.
  • Completes continuing professional educational requirements (minimum of 75 units/5 years) to maintain registration and advance their knowledge and skills.

Some RDNs also have advanced degrees and/or hold additional certifications in specialized areas of practice, such as diabetes education or sports nutrition.

The title “nutritionist” is much less regulated. An individual using this title could be highly qualified or not qualified at all.

Some individuals pursue the credential Certified Nutrition Specialist (CNS). The Certification Board for Nutrition Specialists (CBNS) offers the opportunity to earn the certified nutrition specialist (CNS) credential. To become a CNS, a candidate must complete a master’s or doctoral degree in a nutrition-related discipline, complete 1,000 hours of supervised practical experience, successfully pass the certification examination, and complete continuing professional education needed to maintain certification.

In order to receive accurate information, I strongly recommend looking for the RDN, RD or CNS credential when seeking a nutrition counselor or nutrition-related article or book.

What is the cancellation policy?

Amy Lorraine Nutrition, LLC, has in place a 24-hour cancellation policy for all appointments.

If rescheduled at the time of cancellation, missed appointments or appointments cancelled in less than 24 hours prior to the appointment time will result in a fee of $5 charged to the card kept on file.

If not immediately rescheduled, missed appointments or appointments cancelled in less than 24 hours prior to the appointment time will result in a fee of $20 charged to the card kept on file.

No calls/no shows will be charged the entire visit fee on the second occurrence and any after.

How do I pay you?
I accept cash, check, credit/debit cards, HSA (Health Savings Account) cards and FSA (Flexible Spending Account) cards.
A credit/debit card on file is required to secure appointments.
How should I prepare for my first appointment?
  • After you schedule or book with me for the first time, you will receive a welcome email from my electronic health record, Better. Please create a login and complete the intake forms before our first appointment.
  • If you plan to have me bill your insurance, you may wish to check your benefits first. Instructions for this can be found on this page under the question “Will my insurance cover nutrition counseling?” as well as in the intake forms on Better.
  • If your insurance requires a physician’s referral, make sure I have received it.
  • Bring your photo ID and insurance card.
  • Although it is not required, it may be helpful to bring in any recent labwork or doctor’s reports, medication and supplement bottles/labels, and a 3-day food log.
How should I prepare for a virtual session with you?
  • Make sure you are using either Chrome, Safari, or Firefox, as the HIPAA-compliant video chat through Better, my electronic health record, is not supported on other web browsers.
  • After you schedule or book with me for the first time, you will receive a welcome email from Better. Please create a login and complete the intake forms before our first appointment.
  • If you plan to have me bill your insurance, you may wish to check your benefits first. Instructions for this can be found on this page under the question “Will my insurance cover nutrition counseling?” as well as in the intake forms on Better.
  • If your insurance requires a physician’s referral, make sure I have received it.
  • Although it is not required, it may be helpful to scan in any recent labwork or doctor’s reports, medication and supplement bottles/labels, and a 3-day food log.
What can I expect from a session with you?
At your first session, most of our time will be spent discussing your health history, eating habits, and primary concerns/goals. I will assess your current level of nutrition knowledge as it pertains to your specific needs and/or goals. We will then begin the process of making a plan for moving forward and specify the first baby step towards your goals. At follow-up sessions, we will discuss challenges you faced in making changes and dig deep into how to overcome them. We may brainstorm alternative goals or stepping stones to your goals. I may also refer you to other healthcare professionals as part of your wellness journey.

During our sessions, YOU are in charge. I will primarily be asking questions during our sessions in order to provide more accurate suggestions and direction, and hopefully you will gain some insights about yourself as well along the way!

What is Better?

Better is a HIPAA-compliant practice management and telehealth platform for nutrition and wellness businesses. Once you have booked an appointment or purchased a package, you will receive a welcome email with the link to create an account. You can access Better by going directly to my private bookings page or by clicking the Client Login button at the top right of any page on this website.

Once in your Better account, you can schedule/reschedule appointments, message me securely, purchase services, pay invoices, and view any documents I have shared with you. You can also download the Better app, which has several helpful tools.

How often will we meet?
Session frequency varies with each of my clients, depending on their goals and nutrition status. You may wish to see me more frequently at first and slowly decrease frequency over time. This could look like one appointment every 1-3 weeks at first and slowly decreasing to one appointment every 3 months or so. I let my clients determine what frequency they think they need, but will offer input on creating a schedule if you would like.

If you purchase the Premium Monthly Package, we will see each other in-person or virtually 1-2 times/month, depending on whether you select the two 15-minute Telehealth Check-ins or one 30-minute Nutrition Check-up. If you purchase the Elite Monthly Package we will see each other in-person or virtually 2-7 times/month, depending on how you divide up your 110 minutes between 55-minute Follow-up sessions, 30-minute Nutrition Check-ups, and 15-minute Telehealth Check-ins.

Where is your office?
I don't live in or near Lexington, KY. Can I still see you?

Yes! I offer virtual appointments using a HIPAA-compliant video chat through the service Healthie. If you live outside of Kentucky, please contact me.

I am seeking a nutrition service that is not on your services page.

Let me know what you are looking for! While I have not officially set up the option for folks to book alternative services with me through my website, I am more than happy to set up grocery store tours, pantry makeovers, restaurant menu review, meal plan suggestions, etc. on a case-by-case basis. If you are looking for help with something that I do not feel qualified to do, I will refer you to another dietitian who specializes in that area.

I have a question that is not covered here.

I’m happy to answer any questions. Just ask!

Drop Me a Line

Questions? Confused? Don’t see what you’re looking for? Let’s get in touch.